All ticketing team have worked with classic mailbox before moving to freshdesk. Each team using their own method to tag the requests. For my team, we were using color coding which was a super powerful tool to know what we had to do with only one look. This is a featur that, I think, would be really interesting to add into Freshdesk.
In Fresdesk, color coding is not possible. Being able to add color related to ticket fields would allow us to have a way to easily see global information in the global ticket view.
Good day,
Théo Vuillermot
