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Combine events together in the recent activity view that had the same trigger

Related products:Freshdesk
  • July 30, 2014
  • 2 replies
  • 15 views

The recent activity view takes a up a lot of space because it reports each individual item distinctly, even if they were all triggered by the same action.  So simply responding to a normal ticket will often put four or five items on the activity view.  This size and verbosity dramatically reduces the value of this display because you don't get a feel of why things were done and what real actions were taken. 


A field being updated isn't really activity - me responding to a ticket which is now waiting for customer response is activity. That activity may have changed many fields and noting that all in one display is useful, but mostly in the context of the user action.  You can see how verbose it is below even though I took relatively few actions.



2 replies

  • Contributor
  • August 28, 2014

I would love this, or to be able to filter what events show up in the feed. I don't really need to see that time entries were added, so if I could turn those events off it would slow down the stream of items on the feed. Right now, if I walk away from my computer for an hour I can come back to 100+ events.


We need a better dashboard :-) with aggregated data about a lot of things like solutions or other stuff