combine Project and Ticket timesheets

I would say combine all timesheets changes and tasks as well

Not just that, but the ability to see project time by executed date instead of create date or closed date. I want to know the date someone put the time in, not the day the task was created. If a task is created on Monday and time is entered against it on Tuesday, why would I want to see the time tracked against the created date of Monday?

100% agree. Adding project tasks to the dashboard as well. I think I see the vision behind workload and if that’s the case we would work harder to move project management into FreshService if we could see holistically all effort underway from tickets, changes, and project tasks in a single pane of glass. 

That’s always been a sticking point for us for tracking work. There’s never been a system that could do everything. We would do Trello, or Kanbanize, etc and you’d have effort for planned work in one system but the constant white noise of tickets in another system. 

I couldn't’ get Trello or Kanbanize to work properly without a lot of work by sending unresolved tickets as cards to those boards to be seen in flow charts on the boards. If we could do all of that in a single platform that would be a really great improvement.