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Combine Ticket filters with text search

Related products:Freshdesk
  • October 26, 2016
  • 3 replies
  • 6 views

Often, I find myself looking for a certain ticket and alternating between text search and filtering the ticket view. I think these two should be combined, or aspects of both should be added to the other.


In the text search results, I'd like to be able to apply further filter, such as status, date, type et cetera. In the ticket filter view, I often would like to add a text filter.


Since these features exist already, and seem to work very well, it should be possible to combine them.

3 replies

I have made a similar suggestion and Freshdesk said they will consider it: https://support.freshdesk.com/support/discussions/topics/313351

aravind.sundararajan
Skilled Expert
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Hello,


With the new filtered search for tickets, you can apply ticket field filters on the search results and locate a specific ticket easier.




Cheers!


aravind.sundararajan
Skilled Expert
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