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Comment Numbering for thread

Related products:Freshdesk
  • February 13, 2018
  • 1 reply
  • 21 views
P
Apprentice

Hi,


I have been using freshdesk from 2 years now and one of the feature I miss is numbering to the comments, reply or notes added to the ticket. When we reach large thread on a particular ticket it is sometime very difficult to communicate our peers to refer some comment from a ticket. Currently we need to provide Agent Name, Date and Time to locate a comment. Instead if there is a feature where each comment can have a sequential commenting we can easily refer to comment number in a ticket. 


Please refer to attached screenshot by what do I mean about the same. Each note added has a number for exmple comment#10,11 and 12. 


I will appreaciate if this feature is developed.


Thanks,

Piyush Aiya

freshdeskfeature_30956.png

1 reply

aravind.sundararajan
Skilled Expert
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Hello Piyush,


You can use the Ticket Summary app to add a summary of the ticket for other agents to easily identify and get some information about the ticket. Alternatively, with Team Huddle, you can highlight a specific section of the note and tag other agents so that they can quickly jump to that section on the ticket.


Cheers!

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