Allowing a customer to comment on FAQ (solution) article is very important. Instead of making the customer choose if it helped or not, Let them voice what helped them and the you can improve on your article(s)
hope to see this added
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Commenting on FAQ articles
Hello Jacob,
There is a way for the customer to give feedback on the specific article. I believe, when they select No, they are presented with a form and a description field to enter free text to the author of the article.
You can find more information at this link.
Hope that helps,
Sudha
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