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Company & contact filters in time trigger automations

Related products:Freshdesk
  • March 8, 2024
  • 0 replies
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Kaley White
Contributor
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In ticket creation and update automations, you can filter tickets based on the requester’s contact and company properties. I’d like these filters for time-triggered automations as well, but the only option is to filter by ticket property. My use case is to set ticket status to Follow-up only if the requester’s company isn’t served by a particular distributor (Distributor is a company field).