Our support model really focuses more on the company over the individual contact. We have stakeholders that want to be notified of any support activity, while employees from anywhere up to 12 or more locations may be the ones engaging us for support.
I have a suggestion that would definitely help us, and may also help others.
Much like some contacts can view all tickets for a company, I suggest adding the ability to add email addresses to the copany that gets notified with the ticket activity for each ticket associated with their company. Right now, we are achieving this with numerous CC’s automation rules. It’s tedious to manage if I'm being honest.
