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Company names are truncated in list of matching search results

Related products:Freshdesk
  • March 11, 2022
  • 0 replies
  • 26 views

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[Text below copied from FD support ticket 11383855 ]

If you search for a company from the Companies page in the agent portal, matching results are displayed in a floating box below the search box.  If the names are long and similar, only differing in the final characters, the user cannot distinguish the matching results.   See attached annotated screen shot.

 

Suggestion to resolve this design flaw:

  • Widen the box that displays the list of matching companies  or
  • Apply text wrapping to the company names
  • Display the full company name in a tool tip