Recently our Microsoft mailbox had an issue of not being able to support the outbound ticket notifications.
On certain days we are exceeding the limit of 10k emails in 24 hours. Our user base is this large and we have this many teams working in Freshservice. As i worked with Fresh support to mend our issues it came to our attention that Freshservice does not allow us to condition emails currently in the ways we need.
Ex: If group is (A) skip ALL email notifications. or If group is (A) skip agent notifications.
We only have the ability to skip all new email notifications and not skip the updates and/or agent actions.
If we could condition emails better rather than an all off/on toggle this would provide relief for us.
