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Condition to check CAB membership

Related products:Freshservice
  • May 14, 2024
  • 0 replies
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Medic1334
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Our change management procedure requires that the assigned change agent not render a request for change approval. The procedure actually has three levels of review to it (peer, leadership, CAB). We will have occasions where a leadership member may be the change agent so should not be self approving changes. 

The leadership CA contains 10 members, so I would need 10 different conditions on a workflow to handle checking the change agent, then sending the list over. If there was some ability to restrict the list based on the change agent that would be great.

I also looked into doing this via Powershell script (to cancel the approval immediately after send if it matches) but there is no ability to view the requested approvers on a change request it appears (though it does exist for Tickets).