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Conditional Logic In Journeys

Related products:Freshdesk
  • November 25, 2025
  • 0 replies
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During the onboarding process, Specifically the initiator form. It would be nice to have conditional logic included. For example, if a manager is filling out the form, and they select their department, another drop down could be shown to select the employee's role within the department. 

 

We have a lot of use cases where conditional logic is used within the tickets but there is no option to use this in the Journeys forms.