Skip to main content
New Idea

Conditioning Categories by Workspace

Related products:Freshservice
  • May 13, 2024
  • 0 replies
  • 30 views

Breedlee22
Apprentice
Forum|alt.badge.img+1

Currently our business has grown into the different workspace environments. Each workspace deals with different categories and therefore does not need to see the cross contamination of topics not their own.

The idea is to move category from a Global Form field into the workspace level, so it can be conditioned to show per the workspace you are actioning in. 

This can also be accomplished by giving us the ability to make a business rule conditioned from the workspace, but moving the category to workspace level would let us declutter the list so that Global category isnt a mile long.

 

Also, please bring back the old Category UI features. Sorting and editing cat, sub-cat and items are a nightmare right now without the bulk edit features.