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Configure Email Subject

Related products:Freshdesk
  • March 2, 2012
  • 6 replies
  • 40 views
P
Apprentice
In order to personalize the support experience with our customers, we would like to be able to configure the email subject in addition to the body.

The "Ticket Received [number]" part is a bit of a turnoff for our customers, they're people not numbers ;)

6 replies

M
Community Debut
  • micahk
  • Community Debut
  • December 19, 2013

This is marked as implemented.  How can I change the email subject?  I would like to eliminate the ticket number as well.

V
Contributor
  • vinicius
  • Contributor
  • February 15, 2014


S
Contributor

Retaining the ticket ID in the subject line is now optional for agent replies.  The settings can be changed in the Email Setup page.



aravind.sundararajan
Skilled Expert
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Hi,


You can customise the message under Admin -> Email notifications -> Reply Template -> Agent reply template section.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
B
Contributor
  • ben.boreham
  • Contributor
  • March 5, 2019

Subject of 'New Activity' emails is not editable

hemanth.ramya
Community Manager
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  • hemanth.ramyaCommunity Manager
  • Community Manager
  • April 18, 2020

Hello Ben!


We currently do not have the option to edit and customize the watcher email notifications sent out for the agents. But, we will try and open this notification for customization in future. Sorry about the limitation here.   


Cheers!

Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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