I just recently had a Major Incident and had previously done some work and created workflows with Twilio around my Major Incidents. All of this worked flawlessly 😁.
However, I was just thinking that the “Promote to Major Incident” button is just a button. There is no confirmation that I’m aware of. Additionally, before an incident can be promoted to a major incident, I’d like to know which service and what level of outage we are dealing with, so I can send an appropriate message to the appropriate stakeholders.
It would be great if a few things could happen when the “Promote to Major Incident” button is clicked:
- Verify a service is selected (if so desired by the admin)
- Make sure Major incident type is selected (if so desired by the admin) - since this only exists in a Major incident - I’d like them to select one before the incident is created
- Pop a confirmation box asking the user if they are sure they would like to promote it to a major incident (if so desired by the admin) - since this only exists in a Major incident - I’d like them to select one before the incident is created
In each of these, you may have industries where they just want to hit the button and it does what it needs to do, but I don’t feel like an extra half second to confirm that’s the action they want to take is inappropriate here.
It would be best if the message displayed to the user was customizable.
