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Connect 2 existing tickets in a Parent-Child relation

Related products:Freshdesk
  • August 18, 2022
  • 0 replies
  • 42 views

Zsófia Bányai
Apprentice
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Hi Community,

 

Currently you can only create a new child ticket from a parent ticket, but it is not possible to connect 2 existing tickets as parent-child. 

I think it is a gap, i the same way we can merge or link existing tickets tickets, we should be able to assign an existing ticket as a child to another that would become a parent ticket.