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Consent field in Ticket Custom fields

Related products:Freshdesk
  • October 7, 2014
  • 1 reply
  • 19 views
M
Apprentice

We need a solution for a custom checkbox that will be required on creating ticket but cannot be changed later even by Agent.


this is to indicate that user gave explicit permission to access his/her private information for support purposes.

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


You can define the field to be required for the users while creating a new ticket under Admin->Ticket fields section. This app can restrict the agents from modifying the field on the ticket page once the customer fills in the value and makes the field non-editable for the agents.


Cheers!

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