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Contact Source in SLA Trends on Team Dashboard

Related products:Freshdesk
  • August 24, 2018
  • 0 replies
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On the new Team Dashboards, it would be good to break the SLA % down in to contact source. I'd prefer to just show the email SLA on that tile as the % is skewed by the phone tickets, which are always within SLA. Being able to filter by source would give a more accurate % on the SLA tile.