Apologies if this has been discussed before (new to Freshdesk).
Our business typically has a verified list of contacts that are able to raise helpdesk tickets as part of the contract with the client.
In a number of instances these are the primary users who are experiencing the issues in the first place but sometimes business users have to pass tickets through their IT department.
In these instances IT departments tend to cc the business users in to responses which then creates them as contacts.
Is there a possibility of a feature that allows a contact to exist, view tickets, the knowledgebase etc. but not have the ability of creating a new ticket themselves?
