At the moment when setting up contracts we have the option to notify via email ahead of the contract expiry - rather than have these notifications come via email we would like them to generate a ticket to the queue for an individual within the support team to organise a new quote for renewal or complete contract related work.
I imagine this could tie into the ticket scheduling function but would like to see what fresh service can do in this arena.
I second this request. The option to send an email is okay, but our company strongly prefers that it would directly create a ticket. Ideally it would be including another toggle switch in the image below to create a ticket and some options about the ticket details.
Trying to automatically forward emails back to the help desk has caused problems and results in a lot of junk text in the ticket name and description.
Seems like an easy feature to add and what is the point of a ticketing system if we just send emails when a ticket would be the best option.
Trying to work around with sending and forwarding emails. Sure would be nice to just have a toggle option for this.
Please can this thread be re-opened and reviewed for development. We require exactly the functionality mentioned, so we do not unintentionally miss a contract expiring, which we did recently and it resulted in unnecessary downtime for this particular business critical application.
+2This isn’t a question of should it be added… it is something that MUST be added. This seems more like an incomplete component without it. Another “has this feature” but really only partially… the FreshService way.
Any update? This is greatly needed and it doesn’t seem like it would be that difficult to implement.
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