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Open : Open for Consideration

Contracts allowing more than 1 software application

Related products:Freshservice
  • August 23, 2019
  • 8 replies
  • 183 views

Contracts is a great feature. However, there is a problem which FS can fix.
For example. I buy an autocad software license. The user can either stay on the version they are using, or upgrade version.

In the software management I will see 4 versions of autocad.

But I can only assign 1 version to the contract.


 

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Resolution:
Allow multiple software to be added to a contract.

Calculate the installs of each software (A +B +C = Total)

Easy. Your engineers can do this in 1 day.

Please put it on the list.

8 replies

  • Community Debut
  • July 28, 2022

CLEARLY this has been ignored for years as it still isn’t possible.

This issue was one of the first I ran into when building out our catalog. I have to create 50 different MS contracts to cover all of our MS products 😡. It also is pointless that you can’t create a software expiration date notification or report on expiry date for a title unless it is tied to a contract. Not all titles are tied to vendor contracts but in order to get the info, I have to create a contract and a software title...it’s ridiculous, and as you said, EASY fixes.


SteffenX
Community Debut
  • Community Debut
  • September 14, 2022

This is a clear MUST and other competitors such as Matrxi42 can do...


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  • Contributor
  • September 21, 2022

Agreed, this is very frustrating having to create multiple contracts for individual software installations, even the 32bit and 64bit variations have to be done separately. I am very disappointed this has been ignored for 3 years. This is something i noticed straight away when we first signed up.


HighTechHick
Contributor
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  • Contributor
  • September 22, 2022

We are just finishing our initial setup of FS and ran into this as well, couldn’t believe you can’t tie multiple versions of the same software to a contract!

For now, we have created contracts for the newest version of the managed software, then added a relationship from the older versions to the newest - hopefully this will be resolved someday.


sourceminer
Community Debut
  • Community Debut
  • November 28, 2022

I have been asking for this for a number of months now.
I was told that it will only be available for an update unless more people vote on it. This is lame as most people dont even know it should be a thing!

 


sourceminer
Community Debut
  • Community Debut
  • November 28, 2022

We are just finishing our initial setup of FS and ran into this as well, couldn’t believe you can’t tie multiple versions of the same software to a contract!

For now, we have created contracts for the newest version of the managed software, then added a relationship from the older versions to the newest - hopefully this will be resolved someday.

In my case by FreshDesk Contract standard this would mean I would have to create 30 contracts!! for our suite of Autodesk software / versions


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  • Community Debut
  • January 22, 2024

I voted on the other, new version of this request, but commenting here as well - this is absolutely necessary. It’s is incredibly difficult to use for so many major software packages that have multiple components. Trying to sift through sometimes two dozen versions or components makes the feature nearly unusable.


alyssia.correa
Skilled Expert
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Updated idea statusClosed for VotingOpen : Open for Consideration
Idea merged into:

All the votes from this idea have been transferred.