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Closed for Voting

Control the number of tickets per page in the queue

Related products:Freshdesk
  • June 28, 2015
  • 12 replies
  • 42 views
F
Apprentice

It would be very nice to have an option to choose how much tickets will be shown in the tickets queue per page.


The current number is 30, and controlling it would be nice :)

12 replies

M
Community Debut

Is there any way to view more tickets per page?


I just saw this suggestion, which was 3yrs ago. Any news?

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

@Yuval @Michele: It'd be nice to see more than 30 tickets on the page. Is there a specific action that you'd like to do with the tickets in bulk or the idea is to just simply view them on the pane?


Cheers!

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A
Community Debut
  • alex_15209
  • Community Debut
  • October 30, 2018

When you bulk update tickets, you can only do so by selecting the 30 tickets on the current page. If I have 1000 tickets in my queue, I have to bulk update them 30 at a time. Hence why this feature would be nice. 

C
Community Debut
  • chris_18765
  • Community Debut
  • March 15, 2019

Not only should this be a feature it should be standard in the free account. We got blasted by spam and now I have 21K tickets to delete? More than likely going to shut the site down and go to something else. 

S
Contributor

Any update to this? Currently I have 2500 tickets to move to a group and its dismal at 30 tickets at a time using the Bulk Update feature. I have 83 pages of tickets to process.

S
Contributor

Its about the same thing but faster, just set up a scenario automation to assign to a group and it goes a lot faster. I cleared 83 pages in under 10 minutes manually. in further thinking about this, I can totally see 30 ticket max if viewing in card view but Id like to see a base minimum of 250 tickets shown if in "table" view. That would make sense.

S
Community Debut
  • sean_14924
  • Community Debut
  • April 24, 2019

Hit with spam via the standard email address. WE MUST FIND A FIX. All we need is more than 30 per page. Show all based on criteria... OR....


Allow us to run dispatcher actions based on whats in the inbox. It's that easy.

D
Community Debut
Any update on this? We also need the possibility to show more tickets in the view.
P
Community Debut
  • pbhamburkar
  • Community Debut
  • April 25, 2020

Would like an update on this as well, this is becoming a major issue for us and we may switch to another Helpdesk...

O
Apprentice
  • oren
  • Apprentice
  • July 9, 2020

Any updates?


Very needed feature..

skillnation
Community Debut
  • skillnation
  • Community Debut
  • September 28, 2022

Same here. I need that feature. It will be more easy to manage things.  

    M
    Skilled Expert
    Forum|alt.badge.img+6
    • mhall
    • Skilled Expert
    • September 30, 2022

    I have an open ticket with Freshdesk about this and they are clearly ignoring our requests to make such a simple change that could increase productivity for an agent… :(

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