We have API users that control a few automated processes that open and close tickets and keep a record of approvals. We also have a few other automated "alert" process where a ticket is opened and closed if the service comes back up or remains open if need agent intervention.
Either way this API agent and/or ticket types should not qualify for the automated process or API agent to show on the dashboard.
Is there any other way to control who or what does not qualify to show on the leaderboard?
