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Conversation Place holder

Related products:Freshdesk
  • July 4, 2016
  • 1 reply
  • 29 views
D
Apprentice

Hi!

It would we perfect! to have all conversations (agent and client side) place holder, in order to when a ticket is totally resolved send all the conversation to the client.

Look at the next zendesk format please (I have attached a picture for best looking of format)


Hello,

We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:

How would you rate the support you received?

Good, I'm satisfied

Bad, I'm unsatisfied

Here's a reminder of what your ticket was about:

Alex DeLac

Alex DeLacerda (No-IP)

Jun 20, 1:03 PM PDT

Hello,

Thank you for contacting No-IP support. My name is Alex and I will be glad to assist you.

Please, apply the discount code 15IPLTC at the payment page to get 15% off.

Regards,
Alex DeLacerda
No-IP Support
Daniel

Daniel

Jun 20, 9:45 AM PDT

Hi.
I would like to buy enhanced for 1 year, do you have any discounts?
Thanks!


sint_c3_adtulo_23090.jpg

1 reply

P
Community Debut
  • priyo_old
  • Community Debut
  • July 5, 2016
Hi,

Thanks for sharing the requirement. Understand the need is to let the customer know the problem and the resolution that was provided as part of the ticket so that the feedback can be provided accordingly. We will add this to the backlog.

In the meanwhile, the desired functionality can still be achieved by
  • Updating the tickets with a public note with problem resolution while setting the ticket to resolved status
  • Enhance the ticket resolved email notification from Freshdesk to include the 'Description' and 'Last Public Comment' placeholder variable

These notification would then contain in brief the problem description and the resolution provided.


Thanks,

Priyo

 

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