I think it would be beneficial to be able to change a note from either public to private (and vice versa).
The first use case is some information that an agent may place as public, may be determined to not applicable for the public viewing by the ticket boss/supervisor. The information is still relevant, and needs to be tracked (in the correct timeline - copy, pasting & deleting not appropriate).
Second use case is the exact opposite. An agent performs tasks and notes them as private, but holds relevant information the client needs to see in the portal. Again, it is my belief that the time line should not be broken by copy/paste into a new note.
Surely a simply toggle such as at the note creation stage could be made available when editing the existing note?
