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Convert the comment of Wordpress into ticket

Related products:Freshdesk
  • Jan 23, 2019 4:20 PM UTC
  • 2 replies
  • 30 views
Apprentice

Hi there;

I have a question about the comment of a blog post or product. Can I convert these into tickets, and reply directly from Freshdesk.

Please let me know via email tannn.vietcombank@gmail.com

2 replies

Community Debut
  • mike.blend
  • Community Debut
  • Jul 1, 2019 8:42 PM UTC

Same for me, found this plug-in, but not supported any more and no download. 

freshdesk-support

By hjohnpaul,sathishfreshdesk,balakumars,shreyasns

Description

This plugin was closed on January 8, 2019 and is no longer available for download. Reason: Guideline Violation.

Contributor
Forum|alt.badge.img+7

Hello @Mikeand @Nhat,


You can create a ticket for every comment a user writes on your WordPress site users to log in to Freshdesk. To do so, you first need to install the Freshdesk WordPress plugin. You can install the plugin from the plugins directory if your site runs on self-hosted WordPress. If you use WordPress.com, you need to be on the Business plan or above to install this plugin.


You can click here to read more about creating tickets in Freshdesk whenever someone comments on your WordPress website.

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