Skip to main content
New Idea

Copy Assigned Group and Categories from Parent to Child

Related products:Freshservice
  • April 5, 2023
  • 1 reply
  • 14 views

It would be very useful it the parent ticket updated the child with categories and assigned group.

1 reply

mescmr
Community Debut
  • Community Debut
  • 1 reply
  • November 20, 2025

I would like to see this become a feature shortly. Analytics can benefit from having tickets that were not categorized before merging be included in the categorization metrics.