It would be very useful it the parent ticket updated the child with categories and assigned group.
Closed
Copy Assigned Group and Categories from Parent to Child
I would like to see this become a feature shortly. Analytics can benefit from having tickets that were not categorized before merging be included in the categorization metrics.
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.