At the moment, task data is only stored in the task rather than also in their linked parent ticket as well for auditing purposes. This means that in order to get the full history of the ticket, an agent needs to open each part of the workflow and tasks in order to gather all the information as to what has been done.
If at least the task notes were copied to the Service Request Activity so that Agents and potentially Requesters can see what has been done in the process of their ticket, this would be very helpful.
