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Count agent replying/outgoing emails

Related products:Freshdesk
  • February 22, 2015
  • 1 reply
  • 10 views
L
Apprentice

 hi,


I  didn't find this information on report.


Where could I find outgoing email by agent ?


thanks

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


You could find this information under the Agent Performance report. The Responses column in the report would give you the count of emails sent by the agent in the chosen time range.



Cheers!

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