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Count of tickets as a number in the filter menu

Related products:Freshdesk
  • August 20, 2014
  • 14 replies
  • 39 views
T
Contributor

To manage the SLA's it is important to us to see the total number (count) of tickets for each filter in the menu with filters. Here you can see the example:



Currently the count is only visible when you click into each category, which is not user friendly if you are using a lot of filters.


EDIT: Moreover, it would also be really good to have the possibility to sort on that list.

Also even better option would be to have the filters as always visible left menu (and move the custom filtering somewhere else).

14 replies

M
Contributor
  • matthew_11976
  • Contributor
  • August 31, 2014

This would be very useful to us and save a lot of time.

T
Contributor
  • tomas.berak
  • Author
  • Contributor
  • September 15, 2014

Moreover, it would also be really good to have the possibility to sort on that list.

A
Contributor

Fantastic idea

J
Community Debut
  • jenca
  • Community Debut
  • September 28, 2014

I agree, and it would be great if this list with the count badge can be visible all the time (without need to click on drop down menu).

T
Contributor
  • tomas.berak
  • Author
  • Contributor
  • October 10, 2014

@Jenca Exactly. I wanted to put the request as simple as possible and leave it up to consideration how to handle it. E.g. if that would be still in the drop down menu (easier change and at least something) or let's say on the left menu and filtering moved to the right side. That would be the best option in my opinion.


Left menu with predefined filters and count of tickets is what is working well in almost every helpdesk platform including big players like Zendesk, SalesForce and many many others. I don't think this is something Freshdesk should distinguish from.

B
Contributor
  • bevis
  • Contributor
  • October 13, 2014

I have also requested this, along with the ability to rearrange the Views. Other helpdesks are able to do this so I would have expected Freshdesk to be able to so well. I can only assume that it is relatively difficult to code and/or may be a lower priority for them.

T
Contributor
  • tomas.berak
  • Author
  • Contributor
  • November 14, 2014

@Bevis Strange, I haven't found your request here. Anyway it shouldn't be that difficult as it is nothing complex. It is only a count.


Please (everyone) hit LIKE to have it implemented.

B
Contributor
  • bhakti.patel
  • Contributor
  • December 15, 2016

Was looking for exactly this.

R
Community Debut
  • ryan_15179
  • Community Debut
  • May 4, 2017

Does this exist?

I need this asap


Freshdesk Tickets filter page sucks

G
Contributor
  • gcattani
  • Contributor
  • May 5, 2017

Having used Zendesk in the past where this is possible, it really needs to be added to Freshdesk soon.

S
Community Debut
  • sbarr_17022
  • Community Debut
  • March 29, 2018
I agree this should have been added sometime ago, it would save having to go through each view to see if there are any ticket associated with it.
S
Community Debut
  • sbarr_17022
  • Community Debut
  • June 15, 2018

Why for the the love of all thats designed to make our lives easier has this not yet been implemented. We rely on filters heavily and being able to see the number of tickets in a filter is crucial and to be honest its the one feature that has kept us for years from using Freshdesk, thats how heavily we rely on this with our current solution Zendesk.

S
Community Debut
  • sbarr_17022
  • Community Debut
  • February 24, 2019

Still no comment on this from Freshdesk? This is the one thing that is stopping is converting all these years.

J
Community Debut
  • jason.peterson
  • Community Debut
  • November 18, 2019

I am also looking for a ticket count on the ticket views list in order to migrate to freshdesk, any ETA on this or is it even in the pipeline?

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