It would be good to be able to create reports with a manual benchmark figure. For example, if your resolution SLA% is 97%, this could be added to a resolution SLA% report and would make it easy to see which agents/agent groups are under or overperforming.
Implemented : Idea is live
Create a 'benchmark' figure that can included in reports
+2
+8- Community Manager
This feature is part of the March, 2026 release. Here’s the link to the release notes. Based on your subscription plan, you can use this feature after 31 March, 2026.
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