It would be good to be able to create reports with a manual benchmark figure. For example, if your resolution SLA% is 97%, this could be added to a resolution SLA% report and would make it easy to see which agents/agent groups are under or overperforming.
Delivered
Create a 'benchmark' figure that can included in reports
+2
+8New Idea→In progress : Included in Product Roadmap
+8This feature is part of the March, 2026 release. Here’s the link to the release notes. Based on your subscription plan, you can use this feature after 31 March, 2026.
+8In progress : Included in Product Roadmap→Implemented : Idea is live
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