Hello,
I would like to start using the Problem Management module in Freshservice.
In order to setup the Form which agents needs to complete, I want to hide some of the default Fields which we don’t use to keep the form as clean as possible.
e.g.: we only want to use the “Due Date” and thus are “Planned Start Date” & “Planned End Date” & “Planned Effort” redundant
Within the “Form Fields” menu I don’t have the option to hide or delete them as they are default.
We had a similar issues for Ticket and Change forms, but there we had a workaround via “Business Rules” to hide the fields.
However, It seems impossible to create Business Rules for Problem Ticket
Cheers,
Robin
