Skip to main content
Closed

Create child tickets from the action option in the Ticket Automator

Related products:Freshservice
  • Sep 5, 2023 1:57 PM UTC
  • 3 replies
  • 34 views

Forum|alt.badge.img+1

Please add the ability to create a child ticket inside of an action node in the Ticket Automator.  

 

3 replies

Daniel Söderlund
Top Contributor ⭐
Forum|alt.badge.img+14

Would be nice, now you need to use API to do it. 


Forum|alt.badge.img+6
  • Skilled Expert
  • Jun 3, 2024 10:16 AM UTC

would not just be nice, at a premium prices tool you’d expect such basics to be integrated out-of-the-box and not require customers to basically use own code/calls to program for anything that is considered needed/useful (aside of the fact that 99% of all times the API calls do not work to get set up and there is NO useful description or help for those who aren't extensively trained professional application developers


mary4
Community Debut
  • Community Debut
  • Jun 3, 2024 8:12 PM UTC

When you use the "Create child tickets" option in the Ticket Automator, it means you're making new tickets that are linked to a parent ticket. It's handy when you have related tasks or issues stemming from the main ticket, helping you organize and track everything more efficiently.