Create Child Tickets in Workflow Automator

A option in the action node would be great. Only option now is to use API https://api.freshservice.com/v2/#create_child_ticket 

I would like to see this as well. I’m currently using a web request to call a POST through the API for child tickets. It was not an easy thing to setup. I worked with Freshservice support and they stepped me through the process.  

Hi @MaxBarton 
I don’t suppose they pointed you in the direction of any documentation for doing this did they please?

thanks

I was given the API reference documentation, but it did not include any instructions on how to use them for a workflow step-by-step. In my case I had a 3 step workflow. I put “ticket is raised” at the beginning, then added my conditions, and the last step is adding “web request” instead of an action. I emailed support@freshservice.com and was able to schedule time with a support engineer to get their help setting this up. 

Here are all available API calls. If you look at tickets, you’ll see create a child ticket.

Service Desk API for Developers | Freshservice 

I’m happy to discuss further if you want to PM me

Thank you @MaxBarton ...I MAY be in touch :)

Starting to use the WebRequest node and API has a learning curve and have you not used API before it’s going to be a bit higher. 

Good luck, if you have any error you can ask here in a new post :) 

Agreed, it is a learning curve, once you master web request nodes you have a lot more flexibility in the system! i would take the time to understand it, it has helped us so much!

With workspaces, this would be a welcome automation feature so a service request can create tickets in more than one workspace.

In a way you can do that today, you create service item in the workspace the ticket should be created in. 
Add it as a additional item and select that tickets should be created for each item. 

but yes be able to do that using a action would be nice.