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Create Custom Approval emails in workflow

Related products:Freshservice
  • October 5, 2021
  • 0 replies
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Sometimes we want to include more information than what is presented in the “Send approval mail to” action in workflow automations. For example currently i have to send 2 emails to a manager to approve a request and go to the public url of the ticket to view the attachment to use as additional information in their decision to approve/reject the request. If I could modify the approval mail template to include the public url I would not need to send 2 emails for this task.