We are new to FreshService. I’m getting my views set up for ticket lists, and have apparently run into a basic feature that FreshService can’t do.
I need to see two kinds of tickets in my ticket list. 1) Tickets which are assigned to me and also 2) Tickets which are assigned to a building. Seems like this should be easy, but support chat says it’s not possible.
I can create a filter on the right for tickets which have me as the agent, and I can create a different filter which have tickets that have my building (which is “Valley”). But I can’t create a filter that will show me tickets that have EITHER me as the agent OR Valley as the building.
Our old system could do this, but FreshService cannot. I would like to see this implemented.
