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Create option in templates where to put the CURSOR

Related products:Freshdesk
  • December 8, 2016
  • 2 replies
  • 22 views
I
Apprentice

Create option in templates where to put the CURSOR


On default reply template please create a method/option to define where the CURSOR should be placed in the message so one can start typing right away


https://snag.gy/P2T3EX.jpg



2 replies

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


The cursor can be placed at any position and then once the template is saved, the agents would start typing from the saved cursor position.


Cheers!

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aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12
Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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