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New Idea

Create solution article templates

Related products:Freshservice
  • October 17, 2024
  • 6 replies
  • 134 views
msconfig87
Top Contributor ⭐
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Hi, I am reviving this idea as it has been implemented in FreshDesk but not in FreshService.

I need article templates that can be applied to a new solution article so that our articles all look the same.

Idea from:

 

6 replies

msconfig87
Top Contributor ⭐
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  • msconfig87Top Contributor ⭐
  • Author
  • Top Contributor ⭐
  • October 17, 2024

here is how it was done in FreshDesk: https://support.freshdesk.com/support/solutions/articles/50000002362-working-with-article-templates-

 

    msconfig87
    Top Contributor ⭐
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    • msconfig87Top Contributor ⭐
    • Author
    • Top Contributor ⭐
    • October 17, 2024

    tag: @afautley @Daniel Söderlund 

    M
    Contributor
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    • MonicaM_QCC
    • Contributor
    • January 2, 2025

    I concur. Multiple templates or even a clone feature would be beneficial.

      chanley
      Community Debut
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      • chanley
      • Community Debut
      • March 6, 2025

      I know voting is closed but we would love to see this feature in FreshService for our solution articles.

        S
        Skilled Expert
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        • SnuffleRoe
        • Skilled Expert
        • March 7, 2025

        I know voting is closed but we would love to see this feature in FreshService for our solution articles.

        Voting isn't closed for this idea. But the idea linked in OP is closed. You can still upvote this one.

          J
          Community Debut
          • jdwolfe
          • Community Debut
          • July 17, 2025

          Would really like to see this in the near future!

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