It would be awesome to be able to create tickets from missed calls. Even better is if we can make rules that say if a number calls more than x times, create ticket. We find many people don't leave voice messages but will call a few times. We want to be notified of this so we can make a point to call them back.
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create ticket from missed call
+12Hello Chase ,
Good news :) We have this planned for the roadmap for the year and expecting this to be shipped by the start of Q3 .
Cheers!
Hi Aravind,
We are also looking forward to this feature, or at least being able to create some sort of triggers/escalation from missed calls. Now that Q3 has started, is this feature still planned? When should we expect this to be available?
Thank you
We, too, would be interested in this feature, especially if it triggers a ticket if the call is missed "X" times in "Y" hours. Looking forward to an update on this matter!
This feature is available in Zendesk so how long until this is in Freshdesk.
Zendesk does not let you do group ringing it does round robin. If Zendesk did group ringing then maybe its a better option.
Freshdesk when is missed calls going to be added as its something which is so required?
+12Hello everyone,
This feature has been picked up and it is currently under development. The tentative timeline is mid Q4 .
Cheers!
You said Q3 7 months ago, how do we know its going to be Q4? I dont want to invest all the time and customers into Freshdesk to not have this added. Can you be more specific?
+12Hi Ferg,
We've started the development for this feature and it's been locked for Q4 release. We should be able to stick to the timelines this time !
Cheers!
Hey! This Feature would be a great improvement for our customers. How long further do we have to wait?
+12Hi,
This is an inbuilt feature in our new cloud telephony offering Freshcaller.
For folks who're wondering what's this is all about, We've built a more powerful cloud telephony system namely Freshcaller and it will serve as the future of voice communication across Freshworks products' suite. We've already integrated Freshcaller with our new MINT interface for Freshdesk.
You can also follow this thread to know more about the MINT updates.
Cheers!
Good to know it is possible to get! Unfortunate news for existing users of the phone channel is that we will have to additionally buy Freshcaller to enable this single feature.
+12As an existing Freshdesk phone customer, you will get to use Freshcaller with no additional charges when we migrate you. We will ensure that you have access to all existing features based on your current phone channel plan. However, Freshcaller does have additional features such as Smart Escalations, Non-business hour routing, Frankfurt data center for which you would have to pay additional charges if you are interested in using them. You are free to explore the Freshcaller plans and upgrade your plan as per your needs. Needless to say, your current features will always be available to you without any additional charge.
In case if you'd like to migrate your phone channel to Freshcaller, please drop an email to support(at)freshdesk(dot)com with relevant account information.
Cheers!
+12Thanks,Albert. I see that you've already raised a ticket with our support for the migration :) Hope to get you onboard soon!
Cheers!
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