Good day. I would like to suggest adding tags to the creation of canned responses. This will help to take into account the number of responses by tags, thereby making it clear how many requests there are on this topic.
Now , the addition of tags is specified in the rules, which greatly complicates the work with tags since you need to write a lot of conditions.
In many helpdesks it’s has already been implemented and they have a lot of satisfied users😊
Please rate this idea.
