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Creating forms for specific groups

Related products:Freshservice
  • June 9, 2015
  • 1 reply
  • 12 views
A
Apprentice

 It would be very helpful to have the ability to create Forms ( service catalog items ) that email specific groups depending on the request.


Example:

Active Directory password reset form: Emails IT group.

CRM password reset: Emails CRM support Group.


I attempted to configure the dispatcher to forward the request to the group based on rules, but they dont seem to apply to Service Catalog items.

1 reply

suvashini.balashanmugam
Contributor
Forum|alt.badge.img+4

Hi Adam,


As per your example, After creating a Service item "Active Directory password reset form",you can create a dispatcher rule as per the below picture. Let us know if this solves your requirement.





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