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Creating groups für automations/rules

Related products:Freshdesk
  • January 30, 2023
  • 2 replies
  • 37 views
C
Apprentice
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It would be very helpful to have a better overview of the automations if we were able to create groups in the different categories like “ticket creation”, “time triggers” and “ticket update”-

 

We have over 200 rules in one category so it would be a great help.

2 replies

durga.sundaram
Community Manager
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  • durga.sundaramCommunity Manager
  • Community Manager
  • August 30, 2023

Thanks for the feedback! Are you looking to categorize automations based on- 

  1. The different teams that use them. For instance Team A might have automations for assignment, sending emails etc. Team B might have similar automations with different conditions for the same purpose. 
  2. The purpose of automations. eg) A category of automations that assign tickets, another category that sends follow ups to customers, etc. 
Product Manager, CX
msconfig87
Top Contributor ⭐
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  • msconfig87Top Contributor ⭐
  • Top Contributor ⭐
  • September 4, 2023

I would love to see categorization based on the item they act on! For example service requests they are acting on. also maybe tagging  or filtering based on usage of API/Apps/Reader/Expression node/etc.

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