When having configured the JIRA integration to copy comments made in Freshdesk to a linked JIRA issue, this does not affect comments made before the link is set up.
A typical workflow is that a user submits a question, a support agent investigates through a couple of emails, and then decides to promote the question to a bug report, which should be linked into JIRA. At that point the complete history of the ticket contains much of the information needed to diagnose the bug, but when creating a JIRA issue, only the original question is copied. This leaves the support agent with having to manually copy the comments to JIRA, which is not time well spent.
