Hi All
A lot of our work involves sending engineers out to site to complete support requests. We would like to be able to automatically create and print off a job/time sheet with a description of the issue and with blank fields (start/finish time, description of work done and customer signature) for the attending engineer to fill in by hand and to keep as proof of work done for billing purposes. This seems to me to be a fairly basic requirement of any service desk software but upon enquiring with support I received fairly uncertain responses. Previous software I have used has offered this plus a mobile app for people to sign using the touchscreen, is there anyway to achieve this using freshdesk whether directly or with an add-on?
Hoping I'm just missing something obvious here?
