We often get phone calls to the helpdesk, as you'd expect, where it's a quick question and the helpdesk agent will glance at the phone to see the amount of time used. They then have to go in to freshdesk and open a new ticket, usually using helpdesk@{customer email domain} as the user, with a description, type etc. They choose CLOSED as the status and then Add Time to the ticket.
It would be really nice to be able to do all of this with a simple bit of code, perhaps VBA pushing a sendmail command - all driven out of a spreadsheet perhaps.
Anybody doing something similar?
regards
Simon
