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CSV export for Analytics Reports not just Widgets

Related products:Freshdesk
  • April 11, 2022
  • 0 replies
  • 44 views

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I’ve created a report in Analytics and current I can only export that report as a PDF. If I go to each widget I can export all the widgets as CSV files. I would like to have the ability to export the entire report as a CSV. It seems a bit silly to have to export a 10 page report with multiple widgets per page one widget at a time just to get the data in CSV format. This is doubly true when the documentation says you can do the entire report as a CSV.

 

https://support.freshdesk.com/en/support/solutions/articles/240703-scheduling-and-subscribing-to-reports-in-analytics

Scheduled reports let you keep track of how your helpdesk is doing without logging in. As an Administrator/Supervisor, you can schedule your custom reports so that you regularly receive them as PDFs OR CSVs in your inbox. Schedule reports for yourself and for anybody who is a part of your helpdesk, i.e, any non-deleted contact (agent or customer). However, you can schedule reports only if you have Edit access.