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Custom Date Field on tickets fielters and order by

Related products:Freshdesk
  • July 19, 2016
  • 10 replies
  • 25 views

Hi all, 


Now we have custom date fields, and this is great, but i can't filter by this custom field on ticket view page, and i can't order by this date field. So, it is very importat if i can use this custom field, otherwise is just an information on my ticket.


So my suggestion is to have the custom date fileds on the left side of the ticket view, to filter by this field, and have this on oder by area, with the order by creation date or due by date options.





10 replies

  • Community Debut
  • July 19, 2016

Great idea Alexandre. This will help a lot, I'll wait for it.


  • Community Debut
  • July 19, 2016

Would be very nice.


Good point


Good point!! The Freshdesk could invest in mask fields, have many customer needing this...


Hi everyone,


Thanks for the great idea! While we do not have plans to build this right away, we will pick this up as and when we see a growing interest in the request. 


  • Community Debut
  • August 2, 2017
Bump, still very viable and necessary!

 


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  • Active Contributor
  • February 22, 2018

Agreed, it would be very useful to be able to save ticket views based on custom date fields.


  • Community Debut
  • October 6, 2018

 I'm definitely look for this feature.  I have a field called "Follow Up Date" and it would be great to be able to have a view that shows all tickets with a Follow Up Date of "today" for instance.


  • Community Debut
  • October 6, 2018

Would be a great idea.


  • Community Debut
  • February 1, 2019

What are the chances for the implementation of this solution?