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Custom depending fields creation

Related products:Freshdesk
  • November 9, 2012
  • 1 reply
  • 16 views
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Apprentice
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  • Apprentice
I need to create a type of ticket something like "application form for new working place" - when customer chose it, new ticket fields are appearing, dropdown list "office", checkboxes "needed equipment" and so on.

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


I believe you'd like to display a section of fields based on the user's input in the new ticket form. Dynamic forms exactly serves this purpose and it allows you to define a section of fields for a specific type value. For example, if the user selects the type as "office", you can set it up in a way that only certain fields show up on the ticket form. 


You can also create a dynamic section based on the values of a custom dropdown field.


Cheers!

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