I have added this to my HTML page after the script javascript. I am able to prefill the subject but not the custom fields. I have tried topic and cf_topic and in the custom field are with no luck. Support is not providing any documentation how and why this works, without the identification of my widget, I am not able to identify the source. I do not want to do any Curl command or coding to access the API. If it works with subject using the javascript, it must work for the custom fields.
<script type='text/javascript'>
FreshworksWidget('prefill', 'ticketForm', {
subject: "XXXXX",
cf_topic: "Hello",
custom_fields: {
cf_topic: "Hello",
}
});
FreshworksWidget('hide', 'ticketForm', ['subject']);
</script>
