We would like to track a number of items in Freshdesk for a specific company, but these fields will need to be custom, similar to how we can create custom fields for tickets.
Any chance a custom field editor can be created for the company with the ability for an admin to lock a field so the end user can only view but not edit?
Apparently this feature is going to be available in "2-3 weeks", that's what I heard last week at least!
Could really do with this feature as well, need the customer to be able to pick for a list of products specific to that company
I submitted a ticket on this overall theme yesterday. BAsically, I want custom fields under the Company creation section where I can assign which Solutions / Forums our companies/clients have access to, right when I create the Company in freshdesk. Would save a lot of time doing it at the point of creation instead of creating the company and then having to go into solutions / forums and assigning the company to each and every instance they should have access to. Just a dynamic list with check boxes would be great!
Also, the ability to assign a user-admin to each Company so that they can add/edit/delete users within their own Company so that my help desk staff aren't having to maintain that list on a monthly basis would be nice....
I'm currently evaluation Freshdesk and this is a gaping hole in its functionality compared to Zendesk. I would want to add information regarding the Support Contract renewal dates so my Agents know if the contract is valid and if they should support the customer or not!
Hey guys,
Our developers are in the process of building this feature. I am sorry I cannot give you a solid ETA as of now.
However, I promise to keep you guys posted about the progress. Thanks for your patience!
Please add this, and permit to flag this "Custom Fields" for extend to customers of the same company
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
